T's & C's

Deposit and Payment

For large orders:

A minimum of a 50% deposit is required to begin printing. Payment in full is expected when the order is complete and before we release the order for shipping.

We accept numerous methods of payment, get in touch if not sure. If a completed order is not paid for within 10 business days additional charges may apply.

Small orders:

Payment in full is expected when placing order. We accept numerous methods of payment, get in touch if not sure.

Turnaround Time

Typical turnaround time is between 3 to 10 working days from the time that a 50% deposit is collected and art mockups or proofs are approved with a signature

or via email. Express charges may apply for orders needed sooner than our typical turnaround.

Deadlines

All orders with a specific deadline must receive written confirmation prior to acceptance of deadline. Requesting a deadline does not make it effective, as scheduling

often needs to be reassessed.

Rush Orders

We understand that there are occasions when orders are needed sooner than what our deadlines are and we strive to fulfill those orders to best of our capabilities.

If an urgent order is being shipped, then please account for shipping time as the amount of time it takes the carrier to get the order to you is not guaranteed nor is

our responsibility.

Out of Stocks

Sometimes our suppliers will run out of particular styles or colours. If this happens we can offer a variety of possible substitute products, or you can choose to wait

until the items are back in stock. If you choose to wait for the inventory to be replenished then we will not guarantee the turnaround time or that the items will be

back in stock within the communicated date. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments

are out-of-stock as well.

Quotations

Quotations expire in 30 days and are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.

This will be communicated if to occur.

Art and Preparatory Materials

Print ready artwork will not incur any additional fees. If further art work is required, art time is to be charged at £30 per design.

A proof will be supplied free of charge for every order (once deposit or full payment is confirmed). Approval of proofs are required regardless of artwork is created by

us or provided by client, including reorders. We can’t be held responsible for any misspellings, grammatical errors, or any other design flaw once proof is approved.

Prior to artwork creation, a full brief must be supplied by the customer.

Time required for creation of artwork varies depending on requirements. We will try to make it as quick and efficient for your requirements as possible, however,

we can not guarantee quick returns on any artwork.

Best Print Method

We will always liaise with our customers to choose what we think is the best print method for your job unless it has been specified otherwise.

Garment Selection and Subjectivity

For large orders, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we will not be held

responsible for subjectivity of garment quality. The garment the customer choses is the responsibility of the customer.

Manufacturer Defects

We are not responsible for defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent colouring, dye lots, manufacturer

garment defects, etc. We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments

will delay production until all garments are received. It is highly recommended to order more garments than needed for each size.

All additional garments will be included in the print run and we will bill for what is printed.

Mistakes and Misprints

In the event that an error we’ve made, makes it in printing your materials, then we will reprint the order for you at no extra cost.

We do not offer refunds.

Shipping

Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.

Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.

We do ship internationally to some countries. If you need an order shipped outside of the United Kingdom, then we would encourage you to

contact us to make sure we service that country.

Receiving your Order

We encourage you to check the quantities and quality of the garments you receive from us immediately. We will not be held accountable

for defects or problems with orders unless brought to our attention within 48 hours of receiving your delivery.

Order Cancellation

In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order and may be subject to penalties

and/or restocking charges.

User Subjectivity

We stand behind the quality of our services and products. We will reproduce your graphic onto the garment or substrate with maximum

accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed proofs

(approval by the client is mandatory for every order).

We operate quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held

responsible for end user subjectivity.

Terms and prices are subject to change without notice.